Christine W
Overall Experience
“I couldn't ask for better carers for my mother. They are patient, friendly, respectful and take the time to always make her laugh. They care for my mother as if they were her own family. They are always on time and go above and beyond in their dedication to my mother. The communication between the family and the carers and their manager is excellent. The manager and the carers support my mother and us as a family with any doctor/hospital appointments, often having to change their visit times to accommodate her appointments.”
Daughter of Client
David C
Overall Experience
“Olive Care provided excellent friendly help and support for my mother-in-law who recently passed away. Their communication between members of the team and the family is superb and they are always available. They cared for her changing requirements for many years and towards the end of their palliative care, working closely with the district nursing team was of great help to the family during difficult times.”
Son of Client
Tom K
Overall Experience
“Friendly service and address Mum's needs. Their app is always well filled which helps keep us up to date. The manager always calls if there are any issues with Mum. The carers are always on time and spend time engaging with Mum.”
Son of Client
Jacqueline H
Overall Experience
“The carers who looked after my husband were exceptional in their caring attitude and in their knowledge of the illness and its effects on the patient. They would forewarn me of possible side effects as my husband's condition worsened.”
Wife of Client
L K
Overall Experience
“Olive Care has been a lifeline, both for my father and myself. From the very first phone call enquiry, thorough the assessment to instigating, maintaining and adapting support, the manager and all staff have shown empathy, respect, patience that they truly care. At no time have we felt "just a number". The professionalism and attention to detail match the excellence of the person-centred approach.”
Daughter of Client
M P
Overall Experience
“Olive Care have looked after our mum as if she were their own. They always turn up on time. They are cheerful and very caring. They always send the same group of carers so mum knows them and they get to know mum and us. They keep us informed with how mum is or if she needs anything. We feel very happy they are looking after mum.”
Daughter of Client
S E
Overall Experience
“Olive Care was so caring and supportive to my dad and me. Nothing was too much trouble. They were extremely trustworthy. Had no issues leaving money in the house so they could do the weekly shopping. They looked after my dad as though he was part of their family. The communication from the office was excellent altogether a good service.”
Daughter of Client
Barbara G
Overall Experience
“The care that has been provided to my Mum, who has both dementia and mobility issues has been second to none. The flexible approach which has been taken, along with such skill and professionalism has enabled her to remain safely in her own home. Her carers are always kind and gentle and respond to changes in her mood with real generosity of spirit and the back up from the management team is always excellent, ensuring that her daily needs are met efficiently and effectively. I strongly recommend Olive Care to anyone looking for an excellent home care package.”
Daughter of Client
Nigel B
Overall Experience
“Very helpful and caring staff from initial interview to understand care needs through to all of the caring team. Efficient office team, easy billing/paying system with clear understandable charges which are very reasonable. Those who called at the property were always dressed accordingly, pleasant manner, helped whenever asked but left client to be independent when needed. Calm and efficient in emergency situation. First class service!”
Son of Client
J J
Overall Experience
“Excellent care provided. Well trained staff with high levels of professionalism, respect and compassion. Communicate well with family and carry our all tasks to the highest standard. I just cannot believe the difference between Olive Care and our previous provider. I feel confident and can rest assured that my mother is receiving the highest level of care that all elderly people should be entitled to.”
